Complaints Policy

Walter C. Parson Funeral Directors

Complaints Policy

We are sorry that we haven’t been able to meet your expectations and you feel the need to bring a complaint to our attention. We strive to deliver a first-class service, which would only be acceptable to a member of our own family. We are always looking for ways to improve our service and customer care and can assure you that your complaint will be dealt with promptly.

Stage One
If there is an issue with the service you are receiving whilst you are making arrangements for a funeral, please speak to your Funeral Director in the first instance. All of our Funeral Directors are fully qualified and should be able to deal with any issues you have promptly and to your satisfaction.

Stage Two
If your Funeral Director is unable to resolve your issue, or you feel that the matter warrants a formal complaint, please put your complaint in writing to:

Stephen Ware
Managing Director
Walter C. Parson Funeral Directors
The Firs
702 Budshead Road
Plymouth
PL6 5DY

Telephone: 01752 767676
E-mail: sjw@wcpltd.com

Your complaint will be acknowledged within 3 working days and you will receive a response, either by telephone, in writing, or by way of a meeting within 7 working days.

Stage Three
If you feel that your complaint has not been resolved to your satisfaction by Walter C. Parson, you should apply in writing to the Funeral Arbitration Scheme, which is provided independently as part of our membership of the National Association of Funeral Directors.

The Funeral Arbitration Scheme
618 Warwick Road
Solihull
West Midlands
B91 1AA

Telephone: 0121 711 1636
E-mail: fas@nafd.org.uk
Website: https://nafd.org.uk/about-us/funeral-arbitration-scheme/

 

Walter C Parson

The Old Police Station, Callington

read more
 
  • Client parking available
  • Disabled access
  • Reception & Administration office
  • Arrangement rooms
  • Chapel of rest & Preparation facilities

The Old Police Station
1 Saltash Road,
Callington, PL17 7BB

Office Opening Hours
Mon – Fri, 10.00am – 4.00pm

Tel 01579 382 000 (24 Hr Number)

 
 

Walter C Parson

The Firs, Crownhill, Plymouth

read more
 
  • Client parking available
  • Disabled access
  • Reception & Administration office
  • Arrangement rooms
  • Chapel of rest & Preparation facilities

The Firs, 702 Budshead Road,
Crownhill, Plymouth, PL6 5DY

Office Opening Hours
Mon-Fri, 9.00 am - 5.00 pm

Tel 01752 76 76 76 (24 Hr number)

 
 

Walter C Parson

Decimus, Exeter

read more
 
  • Parking close by & Disabled access
  • Reception & Administration office
  • Arrangement room & Chapel of rest
  • Preparation facilities

Decimus, 206 Topsham Road
Exeter EX2 6AA

Office Opening Hours
9.30am - 4.30pm

Tel 01392 43 33 33 (24 Hr number)

 
 

Walter C Parson

Riverside, Ivybridge

read more
 
  • Client parking available
  • Reception &  24 Hour service
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities

Riverside, Costly Street,
Ivybridge PL21 0DB

Office Opening Hours
Monday - Friday 10.00am - 4.00pm

Tel 01752 69 09 09 (24 Hr number)

 
 

Walter C Parson

Hugh Mills & Gaye, Kings House, Newton Abbot

read more
 
  • Client parking available
  • Reception & Disabled access
  • Arrangement rooms & Chapel of rest
  • Administration office
  • Preparation facilities

Kings House, King Street,
Newton Abbot TQ12 2LG

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01626 33 44 44 (24 Hr number)

 
 

Walter C Parson

St Mary’s View, Plympton, Plymouth

read more
 
  • Easy parking close by
  • Reception & Disabled access
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities

St Mary’s View, 2 Market Road,
Plympton, Plymouth PL7 1QW

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01752 343 848 (24 Hr number)

 
 

Walter C Parson

Pengelly Funeral Service, Saltash

read more
 
  • Parking close by & Disabled access
  • Reception & Administration office
  • Arrangement room & Chapel of rest
  • Preparation facilities

 

Pengelly Funeral Service
139, Fore Street, Saltash
Cornwall PL12 6AB

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01752 84 88 38 (24 Hr number)

 
 

Walter C Parson

Salisbury House, St Judes, Plymouth

read more
 
  • On street parking & Reception
  • Arrangement rooms & Chapel of rest
  • Preparation facilities
  • Administration office

Salisbury House, 11 Tothill Avenue,
St Judes, Plymouth PL4 8PJ

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01752 66 54 38 (24 Hr number)

 
 

Walter C Parson

The Stables, Tavistock

read more
 
  • Client parking available
  • Reception & Administration office
  • Arrangement rooms & Chapel of rest
  • Preparation facilities

The Stables, 32 West Street,
Tavistock, PL19 8JY

Office Opening Hours
Monday - Friday 10.00 am - 4.00 pm

Tel 01822 617 300 (24 Hr number)

 
 

Walter C Parson

Pidgen & Son Funeral Service, Torpoint

read more
 
  • Client parking available
  • Reception & Disabled access
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities

Pidgen & Son Funeral Service
4, Trevol Business Park
Torpoint, Cornwall PL11 2TB

Office Opening Hours
Monday - Friday 10.00am - 4.00pm

Tel 01752 812 479 (24 Hr number)

 
 

Walter C Parson

Hugh Mills & Gaye, Torquay

read more
 
  • Client parking available
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities
  • Reception

147 Babbacombe Road,
Torquay TQ1 3SU

Office Opening Hours
Monday - Friday 9.00am - 4.00pm

Tel 01803 32 94 94 (24 Hr number)